Certain Custom Craftworks products are guaranteed to be free from defects in material and workmanship to the original purchaser. Our warranty is non-transferable and valid only with proof of purchase. Different components and products of Custom Craftworks carry different warranty timelines. Please consult the Warranty Guide or contact Customer Service for more details.
Custom Craftworks, at our choice, may elect to repair or replace any of our products covered by this warranty. This includes the warranty provided by the manufacturers’ of the foam and the fabric.
Our warranty does not include damages or deterioration due to normal wear and tear or damages caused by improper set-up, accidents, improper storage, misuse, or tears or cracks in the upholstery. The customer shall be responsible for the proper set-up and use of the product. Under no circumstances is Custom Craftworks liable for any direct or indirect costs or damages.
Our warranty is invalid and our liability terminates if modifications or repairs are made to the product without the written authorization of Custom Craftworks.
Custom Craftworks reserves the right to inspect claimed defective products. No returns, replacements or repairs may be made without prior written consent. Please do not return any product to Custom Craftworks without first contacting Customer Service for a Return Authorization number. Products returned without a Return Authorization number will be refused back to the customer at their expense.
Some replacement parts may vary from those originally supplied and are subject to availability. Customized or discontinued products and options may not be available for replacement.
In the event of approved warranty-related returns and exchanges, Custom Craftworks will provide standard return shipping back to our customers within the continental U.S. in accordance with the Custom Craftworks Warranty Guide. The customer is responsible for return shipping charges of stationary and lift tables.
International Customers should consult the Custom Craftworks Warranty Guide since the international warranty may vary from the U.S. warranty.
The warranty outlined herein is the sole and exclusive warranty provided by Custom Craftworks. There are no other warranties or guarantees provided by Custom Craftworks, either expressed or implied, including any warranties of merchantability or fitness for a particular use. Incidental or consequential damages are excluded. We do not assume for us any other liability in connection with the sale of our product.
If you have a warranty related question or concern, please e-mail us at service@customcraftworks.com . Please include your invoice, table or chair number to expedite the process. Table invoice numbers are found on the underside of your table. For all other products, please reference the invoice number found on your invoice.
Certain Custom Craftworks products are guaranteed to be free from defects in material and workmanship to the original purchaser. Our warranty is non-transferable and valid only with proof of purchase. Different components and products of Custom Craftworks carry different warranty timelines. Please consult the Warranty Guide or contact Customer Service for more details.
Custom Craftworks, at our choice, may elect to repair or replace any of our products covered by this warranty. This includes the warranty provided by the manufacturers’ of the foam and the fabric. This warranty does not include damages or deterioration due to normal wear and tear or damages caused by improper set-up, accidents, improper storage, misuse, or tears or cracks in the upholstery. The customer shall be responsible for the proper set-up and use of the product. Under no circumstances is Custom Craftworks liable for any direct or indirect costs or damages. Custom Craftworks warranty is invalid and their liability terminates if modifications or repairs are made to the product without the written authorization of Custom Craftworks.
Inspection and RMA: Custom Craftworks reserves the right to inspect claimed defective products. No returns, replacements or repairs may be made without prior written consent. Please do not return any product to Custom Craftworks without first contacting Customer Service for a Return Authorization number. Products returned without a Return Authorization number will be refused back to the customer at their expense.
Replacement Parts May Vary: Some replacement parts may vary from those originally supplied and are subject to availability. Customized or discontinued products and options may not be available for replacement.
Return Shipping and Customs: In the event of approved warranty-related returns and exchanges, Custom Craftworks will provide standard return shipping back to our customers within the continental U.S. in accordance with the Custom Craftworks Warranty Guide. The customer is responsible for return shipping charges of stationary and lift tables. International Customers should consult the Custom Craftworks Warranty Guide since the international warranty may vary from the U.S. warranty.
Exclusivity: The warranty outlined herein is the sole and exclusive warranty provided by Custom Craftworks. There are no other warranties or guarantees provided by Custom Craftworks, either expressed or implied, including any warranties of merchantability or fitness for a particular use. Incidental or consequential damages are excluded. We do not assume for us any other liability in connection with the sale of our product.
Contacting Custom Craftworks for warranty claims: If you have a warranty related question or concern, please e-mail us at service@customcraftworks.com . Please include your invoice (your MassageTableRentals - MassageSupplier Order Number), table or chair number to expedite the process. Table invoice numbers are found on the underside of your table. For all other products, please reference the invoice number (your MassageTableRentals - MassageSupplier Order Number).
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