Handling and Returning Rental Equipment
Thanks for choosing MassageTableRentals.com!
We provide instructions inside each box along with a return shipping label. Below are helpful tips to ensure a smooth return process.
Handling Boxes On-Site
If professional handlers at hotels or venues are managing your equipment, please ensure they understand this is rented equipment. Any damage to the frame, legs, or parts due to careless handling may result in repair fees.
To help, we tag our equipment with "Please Be Gentle, It's a Rental". This is also explained on the orange neon label inside each box.
Preparing Tables for Return
- ✔ Clean the tables – Dirty tables may be subject to cleaning fees.
- ✔ Zip them into the carrying cases – Handles should be at the top, and zippers should meet in the center.
Preparing the Boxes for Shipment
- ✔ Remove the return labels first – Before sealing the box, ensure the return label is taken out.
- ✔ Tape well with packing tape – Poorly taped boxes can lead to damage, lost parts, or breakage.
Labeling the Boxes for Return
- ✔ Place the return label over the old one – Ensure it is addressed to NaperMed or to one of our fulfillment providers in Downers Grove IL or Las Vegas, NV.
- ✔ Lost your return label? – Contact us at 800-687-5199, and we’ll send a replacement.
